Although some internet experts, notably Tim Berners Lee, have questioned if the term has meaning, TeleSciences senses that - whatever it means, customers love it.

Customers like to help themselves, and using Web 2.0 technology you can help them do just that.

Take a look at this inpiring video by Michael Wesch, an assistant Cultural Anthropology Professor at Kansas State University; it helps explain "Web 2.0", why it matters, and how it's changing the way we communicate.

Is your Customer Self Service solution powered by network events initiated by your customers?

If not, you should be talking to TeleSciences.